AdvanceCare – Terms and Conditions

Last updated: 17/12/2025

These Terms and Conditions govern your use of the AdvanceCare platform (“AdvanceCare”, “we”, “us”, “our”). By accessing or using the platform, you agree to these terms.

1. Platform Role & Nature of Service

AdvanceCare operates solely as an online lead-generation and marketplace platform connecting customers seeking services (“Customers”) with independent service providers (“Traders”).

AdvanceCare does not:

Employ, engage, or appoint Traders
Act as an agent, broker, partner, or representative
Provide, supervise, inspect, or manage services
Guarantee work, outcomes, availability, or suitability
Set or control prices, quotes, or contractual terms
Handle payments, deposits, refunds, or disputes

All service contracts are formed directly between Customers and Traders. AdvanceCare is not a party to those contracts.

2. No Endorsement or Recommendation

Listing or inclusion of a Trader on AdvanceCare does not constitute endorsement, recommendation, certification, or approval.

Any checks, verifications, or badges:

Are informational only
Reflect a point-in-time status
Do not guarantee ongoing compliance, competence, or quality

Customers are responsible for carrying out their own due diligence.

3. Trader Responsibilities

Traders confirm that they:

Operate as independent businesses or sole traders
Hold all required UK licences, approvals, qualifications, and insurance
Comply with all applicable UK laws and regulations
Provide accurate and up-to-date information
Are solely responsible for the safety, quality, legality, and outcome of their work
Communicate honestly and professionally

AdvanceCare may suspend or remove Traders without compensation for breach, misconduct, misrepresentation, or risk.

4. Customer Responsibilities

Customers agree to:

Provide accurate and truthful job information
Verify Trader suitability independently
Enter into contracts at their own discretion and risk
Engage lawfully and respectfully
Not submit fraudulent or misleading requests

5. Leads, Memberships & Platform Access

Access to job requests, contact details, and features may depend on:

Membership level
Lead-unlock credits or fees
Category, value, or location restrictions
Delays or limits

AdvanceCare does not guarantee lead accuracy, exclusivity, response, or outcome.

6. Lead Unlocking, Credits & Refunds

Unlocking or accessing a lead constitutes delivery of a digital service.

AdvanceCare does not guarantee that:

Customers will respond
Jobs remain available
Quotes are accepted
Work results
“Lifetime” in any offer refers to the duration for which the platform and the relevant plan remain available, and not to the lifetime of any individual user.

Lifetime access does not mean unlimited access to all current or future features, services, or benefits. Features, functionality, limits, and availability may change over time in accordance with these Terms.

Lifetime plans grant access to the platform under the rules, limits, and conditions applicable to that plan at the time of use, subject to modification, suspension, or termination as permitted under these Terms.
No Entitlement or Ownership

Payment for access does not confer ownership of customer data, exclusivity, or ongoing rights beyond the access period provided.
Founding Plans & Future Features

Founding plans include the features, limits, and benefits that are available and described at the time of purchase or activation.

While we may make improvements, refinements, or minor enhancements to the platform from time to time, we are not obliged to include future features, services, tools, or products that are introduced after the Founding plan is purchased.

Any new features, services, plugins, tools, lead types, or functionality introduced in the future may be offered under separate plans, as paid upgrades, or on different commercial terms, at our discretion.

Purchasing a Founding plan does not guarantee access to all future features or services unless explicitly stated at the time of purchase.
Plan Limitations & Changes

All plans are subject to limitations. Features, visibility, limits, pricing, and platform rules may change over time. We do not guarantee parity between current plans and future plans or offerings.
Lead Access Rules

Access to customer contact details is time-limited. Unlock access expires automatically after the stated period. Re-unlocking a lead may require additional payment and is subject to availability and plan rules.
Request Lifecycle

Customer requests may expire, be archived, removed from public view, or otherwise restricted over time in accordance with platform rules.

Fees and credits are charged for access to information, not completed work, and are non-refundable once accessed, except where required by law.

Re-offering of Enquiries

Where a request is not fulfilled, we may re-offer, resurface, or redistribute enquiries, including via discounted or alternative access, in accordance with platform rules.

7. Cooling-Off Rights (Traders)

Where applicable, Traders acknowledge that digital services begin immediately upon purchase.

By purchasing access, Traders expressly agree that the statutory 14-day cooling-off right is waived once service delivery begins, in accordance with UK Consumer Contracts Regulations.

8. Payments, Quotes & Disputes

All pricing, quotes, payments, refunds, cancellations, and disputes are handled directly between Customers and Traders.

AdvanceCare accepts no responsibility for payment disputes or failed engagements.

9. Work, Insurance & Liability for Services

All services are provided solely by independent Traders.

Traders must maintain appropriate insurance, including public liability where applicable.

AdvanceCare is not liable for property damage, personal injury, unsafe work, non-compliance, or service failures.

10. Reviews, Rankings & Visibility

Reviews and ratings are user-generated content reflecting personal opinions.

AdvanceCare does not verify review accuracy and is not responsible for their content.

Search rankings, featured listings, and visibility may be influenced by relevance, location, category, or paid features. Visibility does not imply endorsement.

11. Data Use & Conduct

Personal data accessed through the platform may only be used for legitimate service-related purposes.

Misuse of data, harassment, or unsolicited marketing may result in suspension or termination.

12. Platform Availability

AdvanceCare does not guarantee uninterrupted or error-free access and may modify or suspend features at any time without liability.

13. Indemnity

Users agree to indemnify and hold harmless AdvanceCare against all claims, losses, damages, and expenses arising from:

Platform use
Services provided or received
Breach of these terms
Misrepresentation or unlawful conduct

14. Limitation of Liability

To the maximum extent permitted by law:

AdvanceCare is not liable for indirect or consequential loss
Total liability is limited to fees paid in the 12 months preceding a claim

Nothing limits liability for death, personal injury caused by negligence, fraud, or non-excludable liability.

15. Consumer Rights

Nothing in these terms affects statutory consumer rights under UK law, including the Consumer Rights Act 2015.

16. Termination

We reserve the right, at our sole discretion, to suspend or terminate any trader account, listing, or access to the platform at any time, with or without notice.

We are not obliged to provide a reason for suspension or termination, and we may withhold details where disclosure could compromise the safety, privacy, or well-being of customers, complainants, third parties, or the integrity of the platform.

Termination or suspension does not entitle the trader to any refund for unused time, credits, or access, unless required by law.

Traders acknowledge that access to the platform is a privilege, not a right, and that continued access is conditional on compliance with these Terms, platform rules, and acceptable conduct standards.

17. Governing Law

These terms are governed by the laws of England and Wales.