Contact details are protected by default. Some plans or featured placements may allow direct enquiries, but most contact happens through unlocked requests..

A maximum of three traders can access the same request at any one time. This helps avoid overselling, keeps competition balanced, and prevents customers being overwhelmed with responses.

Unlocked access lasts 7 days, with a clear countdown shown. This helps keep customer data secure and encourages timely follow-up. You should make a note of the contact details during this period if you may need them later, as we’re unable to retrieve or reissue those details once access expires

Yes. If a lead is still available, you may be able to unlock it again, subject to availability and your plan rules.